FAQ

No, accounts are optional. Some people choose to create an account so they can return and easily re-order globes or check an order status. But accounts are not required.

Two-day shipping charges apply. Your globe will be shipping by UPS.

We cannot ship to PO Boxes.

Shipping to Canada is $88.30. This charge covers UPS shipping charge, Import tax, Brokerage fee and miscellaneous government fees.

When we receive your order, image and processed payment, we will make your globe and usually ship within 5 working days, except during peak holiday periods. We ship UPS from Denver, CO, so shipping time will depend on where you are located. From order placement to receipt of globe, expect about two weeks. We do get busier around holidays, including Father's Day and Mother's Day, so plan ahead or contact us to see if we can meet your expectations. All snow globes are made by hand and all sales are final. Rush service may be available, see FAQ below for more information.

Snow Globe Central uses three kinds of materials to create our custom snow globe bases: natural wood, fabricated (cast) stone. "Cast" stone means that natural materials are fabricated and molded into a base that replicates real marble, onyx and travertine finishes, however, it is not a quarried natural stone. Because each base is made individually, the "cast" stone bases demonstrate the same differences one would find in real stone, with unique color variations, swirls and contrasts. This is not a lightweight, plastic finish; cast marble mimics both the texture and weight of natural stone.

All Snow Globe Central custom snow globes and water balls are made in the USA from domestic and imported components. Each snow globe is assembled in Denver, Colorado. Should the globe break, our liquid is non-toxic to humans and pets.

Snow Globe Central does NOT offer music in the custom snow globes we produce.

The glass globe is 4 inches round.The height of a custom snow globe on the base is 5 1/2 inches. The weight of the custom snow globe is approximately 2 pounds.The height of custom snow globe on the walnut base is 5 inches. The weight of these custom snow globes are approximately 1.75 pounds.

We can crop a photo (remove part of the image from either side, top or bottom) to your specifications, but we do not correct other photo problems. Please visit a photo lab, or digital photo kiosk and ask them to help you make your photo "picture perfect" before sending.

If your photo is in a digital format, you can upload and send that to us through the website. If you have an older printed photo that is not digital, you can scan it yourself (a jpeg file that is at least 300 dpi will work) or take it to an office copy center or camera store and ask them to scan it and save as a digital file for you. Remember, the better quality you send us, the better your finished globe will be. Black and white photos may be used, as well as an image of your original artwork. Note: you may use two different photos; one for the front and one for the back of the globe image.

We prefer files that are saved as JPEGs (will have a .jpg or .jpeg extension at end of file) or TIFF files (will have .tiff as the extension.) Your photo image will be reduced by us to approximately 2 inches wide to be secured in the custom snow globe, either format will work well.We will size the photo when we receive it to make it fit inside the globe. If you are using two different images in your custom snow globe, be aware that they work best when they are similar in shape. The back photo will be cropped to match the outline of the front image.

If you can scan the artwork (and you are the copyright owner), you can have it made into a custom snow globe at Snow Globe Central.It does not have to be a photo. Obviously, for copyright reasons, we cannot reproduce artwork that you do not own.Scan the artwork, save as a .jpg and upload with your order form and instructions.We can create a unique snow globe for you.

Sorry, if you do not have copyright permission to use any image, photo or drawing, we cannot reproduce that in a globe. By submitting artwork or a photo to us, you are stating that you are the copyright owner of the work. However, if we receive artwork or photos that appear to be copyrighted, we will be unable to complete the work without approval from the copyright owner.

No. If we find any photo or artwork offensive or inappropriate, we will cancel your order. The artisans of Snow Globe Central reserve the right to deny any photo or artwork for any reason, without explanation.

No, this is not a "slot-based" liquid snow dome. The photo or artwork you provide will be replicated and sealed inside a glass snow globe permanently. The base and globe are glued together once the interior design is complete and cannot be separated.

Accidents do happen, and glass is by its nature, very breakable. If you drop your globe, save all pieces except glass shards (discard broken glass carefully) and contact us. (Specifically save the base and the photo assembly.) We can often replace the glass, liquid and confetti or snow and rebuild the globe for a small charge which will be quoted to you at that time.If the base breaks as well, contact us and we can quote you a replacement cost for current base designs.

Please email or call us with as much information as possible on your damaged snow globe. We are experts in snow globe repair, and we can fix many snow globes, depending on the size of glass globe that is needed. Sorry, we cannot repair broken snow domes made of plastic or speciality shapes. Learn more about snow globe repair.

We do not sell glass globes, repair kits, or individual parts.

We welcome business inquires whether it is for building meaningful relationships or celebrating special occasions. It could be you are looking for a fresh motivational or recognition award that is lasting and unique do not hesitate to ask. Contact Snow Globe Central now.

Rush service is available at 20% of your custom snow globe purchase price (excluding shipping). Production will be 3 business days (M-F) from the day after the order is received.